Here you’ll find useful links for further information from supporting organisations.


Client Incident Management System

If an incident happens with a client, contact GAC immediately on 0447 277 123 and call 000 if serious.

An online form will need to be completed within 48 hours of the incident occurring and our Operations Manager will send you further information.
The form and further information can be found at


Disability Advocacy Network Australian (DANA)

DANA is a network of organisations throughout Australia that undertakes or provides individual
advocacy, systemic advocacy, self advocacy, citizen advocacy, legal advocacy or family advocacy.

It supports and strengthens independent disability advocacy organisations in their work of
advocating for and with people with disability so that they are valued and included members of the
community, their fundamental needs are met and their human rights respected.

Find a full list of Victorian Advocacy Organisations here

Department of Healthy and Human Services (DHHS)

The DHHS are helping create a more inclusive Victoria where people with disability get the
opportunities they deserve – while assisting families, carers and organisations in their transition
to the National Disability Insurance Scheme (NDIS).

Visit the DHHS website here

The National Disability Insurance Agency (NDIA)

The National Disability Insurance Agency (NDIA) is an independent statutory agency. Their role is to
implement the National Disability Insurance Scheme (NDIS), which will support a better life for
hundreds of thousands of Australians with a significant and permanent disability and their families
and carers.

Visit the NDIA website here

Local Care Coordinators (LAC’s)

The role of the Local Area Coordinator (LAC) is to assist people to navigate the NDIS. They can
help with planning and coordination for people with disability to maximise the choice and control
over the services they use. This includes supporting people with disability to navigate mainstream
services and increase their capability to be an active part of their community.

The ECEI and LAC partner for the Bayside and Mornington Peninsula region is the Brotherhood of St
Laurence and you can find a complete list of office locations by visiting their website

Victorian Equal Opportunity and Human Rights Commission

The Victorian Equal Opportunity and Human Rights Commission is an independent statutory body with responsibilities under three laws: The Equal Opportunity Act, The Racial and Religious Tolerance Act and The Charter of Human Rights and Responsibilities.

Services provided by the Commission include:

  • a free telephone Enquiry Line
  • a free, fair and timely dispute resolution service
  • information and education about equal opportunity, racial and religious vilification and the Charter of Human Rights and Responsibilities
  • education, training and consultancy services.

Visit their website here


WorkSafe Victoria plays a critical role in the lives of Victorian employers and workers – as the state’s health and safety regulator and as the manager of Victoria’s workers compensation scheme.

Visit the WorkSafe website here

Disability Services Commissioner

The Disability Services Commissioner (DSC) is an independent oversight body resolving complaints and promoting the right of people with a disability to be free from abuse.

Visit their website here

Office of the Public Advocate

the Victorian Office of the Public Advocate (OPA) has promoted the rights, interests and dignity of people with disability (specifically intellectual impairment, mental illness, brain injury, physical disability or dementia) living in Victoria.

Visit their website here

Victorian Ombudsman

The Ombudsman is accountable to Parliament, rather than the government of the day. The Ombudsman investigates complaints about the administrative actions and decisions taken by government departments and agencies and about the conduct or behaviour of their staff.
For more information visit
Office of the Public Advocate (Victoria) Guide to the NDIS
The aim of this guide is to outline when decision-making support, advocacy and substitute decision-making will be needed for potential and current NDIS participants who have significant cognitive disability. It does this in the context of each possible decision-making stage within the NDIS participant pathway.
If clients require an Interpreter or Auslan assistance we can facilitate this on request. You can also find more information on the National Accreditation Authority for Translators and Interpreters website here
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